Error Code |
Cause |
Solution |
E1
|
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E2
|
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E4
|
|
-
Remove the rolling brush, roller joint, roller brush cover, and suction inlet to clean it. Once cleaned, place the items back into the device and try again
|
E5
|
-
Device trapped. Clear the surrounding area
|
-
The device is trapped. Clear any obstacles in the surrounding area and try again
|
E6
|
|
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E7
|
|
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E8
|
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E9
|
|
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Error S1
|
-
Battery Error. Refer to Owner’s Manual or App for help
|
- Open the battery compartment check whether the battery is connected and restart the device
- Battery Temperature may be too high or low; wait until the battery falls to normal temperatures before usage (0 ° ~ 40 ° C/C 32 ° F to 104 ° F)
- If the issue persists, contact customer support for help
|
Error S2
|
-
Wheel Module Error. Refer to Owner’s Manual or App for help
|
- Check whether the wheels are stuck or dust is trapped inside before restarting the device
- If the issue persists, contact customer support for help
|
Error S3
|
-
Side Brush Error. Refer to Owner’s Manual or App for help
|
- Check whether the side brush is stuck in an unknown object before restarting the device
- If the issue persists, contact customer support for help
|
Error S4
|
-
Suction Fan Error. Refer to Owner’s Manual or App for help
|
-
Check whether the fan blades are stuck in an unknown object before restarting the device
-
Clean the dust collector and filter before restarting the device
-
If the issue persists, contact customer support for help
|
Error S5
|
-
Rolling Brush Error. Refer to Owner’s Manual or App for help
|
- Remove and clean the roller brush, roller brush connection, roller brush cover, and suction inlet before restarting the device
- If the issue persists, contact customer support for help
|