Dyson V11 Troubleshooting

If you are having problems with your Dyson V11 Vacuum Cleaner, you are not alone. Many Dyson V11 owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Dyson V11

Dyson V11 Vacuum Cleaner Problems

Below are common issues and solutions for the Dyson V11:

The Dyson V11 Emptying The Clear Bin


  • Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
  • Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the “ON” trigger.
  • Avoid pulling the “ON” trigger when emptying.
  • Remove the wand by pressing the red wand release button and pulling away from the bin.
  • To release the dirt:
    – Hold the machine with the bin in a downward position.
    – Firmly push the red bin release button.
    – The bin will slide down, cleaning the shroud as it goes.
    – The bin base will then open.
    – The bin base will not open if the red button is not pushed down fully.
  • To minimize dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty it.
  • Remove the clear bin carefully from the bag.
  • Seal the bag tightly, and dispose as normal.

The Dyson V11 Emptying Cleaning Your Clear Bin


  • If it is necessary to clean your clear bin, empty the bin as shown in the ‘Emptying your clear bin’

    • Press the red button located on the bin runner to release the bin and slide the bin off
      the runner.
    • Clean the clear bin with a damp cloth only.
    • Make sure that the clear bin and seals are completely dry before replacing them.
  • To refit the clear bin:
    – Insert the spine onto the bin runner.
    – Close the clear bin by pushing the bin base upwards until the clear bin and bin base click into place.
  • The clear bin isn’t dishwasher safe and the use of detergents, polishes, or air fresheners to
  • clean the clear bin isn’t recommended as this may damage your machine

The Dyson V11 Looking for blockages


  • This machine is fitted with an automatic cut-out. If any part becomes blocked, the machine may automatically cut out.
  • The motor will pulse and the LCD screen will indicate that there is a blockage.
  • Leave to cool down before looking for blockages.
  • Be careful not to pull the power trigger while looking for blockages.
  • Make sure any blockages are clear and all parts are refitted before using your machine.
  • Beware of sharp objects when checking for blockages.
  • Clearing blockages is not covered by your warranty.
  • To check for blockages in the main body of your machine, remove the clear bin following the instructions in the ‘Emptying your clear bin’ section and remove any blockage.
  • If you can’t clear an obstruction from the cleaner head, you may need to remove the brush bar. Use a coin to unlock the fastener, slide the brush bar out of the cleaner head, and remove the obstruction. Replace the brush bar and securely tighten the fastener. Make sure it is fixed firmly before using your machine.
  • Your machine has carbon fiber brushes. Take care if coming into contact with them, as they may cause minor skin irritation. Wash your hands after handling the brushes.

The Dyson V10 Washing the Filter Unit


  • Wash the filter unit at least once every month, or whenever the filter maintenance
    indicator lights.
    The LCD display will alert you when the filter unit needs washing. We recommend that you
    wash your filter at least once a month or when your machine alerts you.

    • Remove the filter unit by twisting it counterclockwise. Gently pull away from the machine.
    • Gently tap the filter unit to remove any excess dust and debris before washing it.
    • Wash the filter unit in cold water only: do not use detergent, or wash it in a dishwasher or washing machine.
    • Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper.
    • Continue washing until the water runs clear.
    • Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt.
    • Continue washing until the water runs clear.
    • Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends, and shake gently.
    • Repeat washing the elements and outside of the filter unit until the water runs clear.
    • Gently shake the filter unit to remove any excess water and leave it to drain with the foam element end facing up.
    • Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours.
    • Check that the filter unit is completely dry.
    • To refit, return the filter unit to the main body and twist it clockwise until it clicks into place.
  • The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in
    Boost mode.
    Don’t put any part of your machine in a dishwasher, washing machine, tumble dryer, oven,
    microwave, or near a naked flame

The Dyson V11 Looking after your High torque cleaner head


  • Turn the cleaner head upside down. Use a coin to turn the end cap a quarter anticlockwise until it clicks into the unlocked position.
  • Slide the brush bar out of the cleaner head.
  • Remove any hair, carpet fibers, or other debris from the brush bar.
  • Slide the brush bar back into the cleaner head.
  • Turn the end cap a quarter turn until it clicks into the locked position

Dyson V11 Replacement Parts

How to Diagnose and Repair a Dyson V11

This guide will help you identify and resolve issues with your Dyson V11 Vacuum Cleaner.

Dyson V11 Issues? Need Help?

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