Dyson DC50 Troubleshooting

If you are having problems with your Dyson DC50 Vacuum Cleaner, you are not alone. Many Dyson DC50 owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Dyson DC50

Dyson DC50 Vacuum Cleaner Problems

Below are common issues and solutions for the Dyson DC50:

The Dyson DC50 emptying the clear bin

Caution:

  • Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
  • Switch ‘OFF’ and unplug before emptying the clear bin.
  • To remove the cyclone and clear the bin unit, press down on the red button on the top of the carrying handle on the cyclone.
  • To release the dirt, press all the way down on the same red button on the top of the carrying handle on the cyclone.
  • To minimize dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty it.
  • Remove the clear bin carefully from the bag.
  • Seal the bag tightly, and dispose as normal.
    • To refit:
      – ensure the airway in the bin base is clear of dust and dirt
      – close the clear bin base so it clicks into place
      – push the cyclone and clear bin unit into the main body of the machine; it will click into place
      – ensure the cyclone and clear bin unit are secure

The Dyson DC50 cleaning the clear bin

Caution:

  • Remove the cyclone and clear the bin (instructions above).
  • To separate the cyclone unit from the clear bin press the red button to open the clear bin base. This exposes a small silver button behind the red opening mechanism. Press the silver button (on its ribbed area) and separate the cyclone unit from the clear bin.
  • Clean the clear bin with cold water only.
  • Ensure the clear bin is completely dry before replacing it.
  • Do not use detergents, polishes, or air fresheners to clean the clear bin.
  • Do not put the clear bin in a dishwasher.
  • Do not immerse the whole cyclone unit in water or pour water into it.
  • Clean the cyclone shroud with a dry cloth or dry brush to remove lint and dust.
  • To refit:
    – fit the cyclone shroud into the clear bin so that the silver button clicks and engages
    – close the clear bin base so it clicks into place
    – push the cyclone and clear bin unit into the main body of the machine; it will click into place
    – ensure the cyclone and clear bin unit are secure

The Dyson DC50 washing your filter

Caution:

  • Check and wash the filters once a month to maintain performance.
  • Switch ‘OFF’ and unplug before checking or removing the filters.
  • The filters may require more frequent washing if vacuuming fine dust.
  • Wash with cold water only. Do not use detergents.
  • Do not put the filters in a dishwasher, washing machine, tumble dryer, oven, microwave or near an open flame.
    • Filter A
      • Remove the cyclone and clear bin (instructions above).
      • Release the catch on the front of the cyclone handle. Swing the handle back.
      • Lift out the filter.
      • Wash the filter with cold water only. Hold under a tap and run water through the open end until the water runs clear. Turn upside down and tap out.
      • Squeeze and twist with both hands to make sure the excess water is removed.
      • Run water over the outside of the filter until the water runs clear.
      • Squeeze and twist with both hands to make sure the excess water is removed.
      • Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.
      • Replace the filter into the cyclone. Swing the handle back into place. Ensure the latch clicks to engage and is secure. Fit the cyclone and clear bin unit onto the machine (instructions above).
    • Filter B
      • Lie the machine on its side.
      • To remove filter B:
        • turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released
        • lift off the cover
        • turn the filter one-quarter counter-clockwise to release.
  • Wash the filter with cold water only.
  • Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. (Tap on the plastic rim, not the filter material.) Leave to dry completely for a minimum of 24 hours.
  • It is normal for the filter in the ball to turn grey in color.
    • To refit filter B:
      • refit the filter onto the ball
      • secure the filter by turning it clockwise so the white arrows align.
  • When refitting the outer cover of the ball, keep turning the central locking dial clockwise. When it starts to click it is locked.
  • To watch a short online video visit: www.dyson.com/dc50filterwash

The Dyson DC50 clearing blockages – thermal cut-out

Caution:

  • This machine is fitted with an automatically resetting thermal cut-out.
  • Large items may block the tools or wand inlet. If any part becomes blocked the machine may overheat and automatically cut out.
  • If this happens, follow the instructions below in ‘Looking for blockages’.

The Dyson DC50 looking for blockages

Caution:

  • Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could result in personal injury.
  • Leave to cool down before checking the filters or for blockages.
  • Clear any blockage before restarting.
  • Look for blockages in the wand, airways, and cleaner heads.
  • To release the hose from the machine, you will need to remove the wand.
  • Open the wand release cap.
  • Pull the wand up and away from the handle.
  • Press the red release button in the connecting collar and remove the wand from the hose.
  • Release the hose from the machine by pressing the red tab on the base of the hose – you can see it from the front of the machine.
  • Check for blockages in the hose.
  • BEWARE OF SHARP OBJECTS WHEN CHECKING FOR BLOCKAGES.
  • To refit the hose, align the guides on the base of the hose with the channels in the neck of the airway. Ensure the red tab faces the front of the machine. Push the hose on. It will click into place. To refit the wand follow the instructions above in the ‘Operation’ section.
  • To remove the base plate to access an obstruction, see ‘Base plate – disassemble/reassemble’.
  • To look for blockages in the front airway between the ball and the cleaner head you will need to remove the cleaner head: see ‘Base plate – disassembly/reassembly’ below for how to do this.
  • To look for blockages in the rear airway between the ball and the cleaner head you will need to release the elasticated rear connection. Pull the plastic connector towards you to release it from the upper airway. To replace it, pull it a little way out on the horizontal so that it aligns with the upper airway. Gently release it so it pulls itself back into place.
  • Refit all parts securely before using.
  • Clearing blockages is not covered by your warranty

The Dyson DC50 brush bar – clearing obstructions

Caution:

  • If your brush bar is obstructed, it may shut off. If this happens, you will need to remove the blockage.
  • Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in personal injury.
  • Please note that the brush bar contains carbon fiber brushes. Take care if coming into contact with these brushes, as they may cause minor skin irritation. Wash your hands after handling the brushes.
  • Beware of sharp objects when clearing obstructions.
  • If you still cannot clear the obstruction, please follow the instructions below to remove the base plate. This gives more access to the obstruction. Alternatively, contact a Dyson expert on the Dyson Helpline or visit the website. Clearing brush bar obstructions is not covered by your warranty.

The Dyson DC50 base plate – disassemble/reassemble

Caution:

  • Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in personal injury.
  • Lie the machine on its front.
  • There is a red latch on the connection between the ball and the cleaner head. Slide it towards the ball, supporting the machine as you do so.
  • Pull the cleaner head away from the machine. Use a constant, firm pressure.
  • At each end of the cleaner head are two red levers:
    – pivot the levers up and out towards the end of the cleaner head until they click
    – hinge the base plate open.
  • Beware of sharp objects when clearing obstructions.
  • To refit the base plate, hinge it closed.
  • To secure the base plate pivot both levers back into position so they are flush with the surface of the cleaner head.
  • Lie the machine on its back.
  • Fit the cleaner head back onto the connections underneath the front part of the ball. Slide the cleaner head up into the channels on either side of the airway. Push firmly: the cleaner head will click into place and the red latch will engage

The Dyson DC50 brush bar troubleshooting

Caution:

  • If the brush bar has stopped spinning, follow the instructions above on clearing obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit the website.
  • For additional online help visit: www.dyson.com/DC50brushbarmaintenance

Dyson DC50 Replacement Parts

How to Diagnose and Repair a Dyson DC50

This guide will help you identify and resolve issues with your Dyson DC50 Vacuum Cleaner.

Dyson DC50 Vacuum Cleaner Troubleshooting

Share your Dyson DC50 Vacuum Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. My Dyson dc50 works ok then cuts out after about 5 minutes vacuuming.any ideas why please

    Reply
  2. my DC50 brush turns off on its own also, not sure why. tried looking this up for quite some time and contacting Dyson themselves but no luck

    Reply

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