Dyson Ball Multi Floor Troubleshooting

If you are having problems with your Dyson Ball Multi Floor Vacuum Cleaner, you are not alone. Many Dyson Ball Multi Floor owners experience issues with their vacuum cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Dyson Ball Multi Floor

Dyson Ball Multi Floor Vacuum Cleaner Problems

Below are common issues and solutions for the Dyson Ball Multi Floor:

The Dyson Ball Multi Floor Emptying The Clear Bin


  • Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
  • Switch ‘OFF’ and unplug before emptying the clear bin.
  • To remove the cyclone and clear the bin unit, push the red button on the top of the carrying handle, as shown.
  • To release the dirt, firmly push the red bin release button.
    – The bin will slide down, cleaning the shroud as it goes.
    – The bin base will then open.
  • The bin base will not open if the red button is not pushed down fully.
  • To minimize dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty it.
  • Remove the clear bin carefully from the bag.
  • Seal the bag tightly, and dispose as normal.
  • Close the clear bin by pushing the bin base upwards until it clicks into place.
  • Push the bin base clip firmly until it clicks into position to ensure that the base is securely sealed.
  • Align the base of the clear bin with the air hose inlet and then click back into place.

The Dyson Ball Multi Floor Cleaning The Clear Bin


  • In the event that it is necessary to clean the clear bin:
  • Remove the cyclone clear bin and push the red bin base release button.
  • Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.
  • Clean the clear bin with cold water only.
  • Do not use detergents, polishes, or air fresheners to clean the clear bin.
  • Do not put the clear bin in a dishwasher.
  • Do not immerse the whole cyclone in water or pour water into the cyclone.
  • Ensure the clear bin is completely dry before replacing it.
  • To refit the clear bin:
    – Insert the spine into the bin runner
    – Push upwards until it clicks and then continue pushing until it slides home.
  • Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place

The Dyson Ball Multi Floor Washing The Filter


  • Your machine has one washable filter, located as shown.
  • Check and wash the filter regularly according to instructions to maintain performance.
  • Switch ‘OFF’ and unplug before checking or removing the filter.
  • The filter may require more frequent washing if vacuuming fine dust.
  • Wash the filter with cold water only. Hold under a tap and run water through the open end until the water runs clear. Turn upside down and tap out.
  • Squeeze and twist with both hands to make sure the excess water is removed.
  • Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
  • IMPORTANT: After washing please leave at least 24 hours to dry completely before refitting.

The Dyson Ball Multi Floor Blockages – Thermal Cut-Out


  • This machine is fitted with an automatically resetting thermal cut-out.
  • If any part becomes blocked the machine may overheat and automatically cut out.
  • If this happens, follow the instructions below in ‘Looking for blockages’.
  • NOTE: Large items may block the tools or wand inlet. If this happens, do not operate the wand release catch. Switch ‘OFF’ and unplug. Failure to do so could result in personal injury

The Dyson Ball Multi Floor Looking for Blockages


  • Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could result in personal injury.
  • Leave to cool down for 1-2 hours before looking for blockages.
  • Beware of sharp objects when checking for blockages.
  • Clear any blockage before restarting.
  • Refit all parts securely before using.
  • Clearing blockages is not covered by your warranty.

Dyson Ball Multi Floor Replacement Parts

How to Diagnose and Repair a Dyson Ball Multi Floor

This guide will help you identify and resolve issues with your Dyson Ball Multi Floor Vacuum Cleaner.

Dyson Ball Multi Floor Issues? Need Help?

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