Dolphin Proteus DX5i Troubleshooting

If you are having problems with your Dolphin Proteus DX5i Pool Cleaner, you are not alone. Many Dolphin Proteus DX5i owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Dolphin Proteus DX5i View Dolphin Proteus DX5i Manual

What to do if your Dolphin Proteus DX5i is not working?

If your Dolphin Proteus DX5i pool cleaner is not working, check to ensure there is voltage in the power socket in the wall. Make sure that the power supply is plugged in and switched ON, and that the black power cable is securely connected into the power supply inlet. If these steps don’t solve the issue, turn the power supply OFF, wait 30 seconds, and then turn it back ON.

Should the Dolphin Proteus DX5i pool cleaner not move, or if a red light appears on the power supply, confirm that the blue floating cable is securely connected into the power supply. If it’s properly connected and the issue persists, unplug the power supply, open the impeller cover, and check that nothing is trapped in the impeller or blocking the tracks or wheels. Clean the filter basket and remove any debris from the impeller house or cover. Ensure the power supply is positioned to allow the pool cleaner to freely reach all areas of the pool and that there is enough slack in the blue floating cable.

Following these troubleshooting steps should help resolve most issues with the Dolphin Proteus DX5i pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

Related Products

Dolphin Proteus DX5i Pool Cleaner Problems

Below are common issues and solutions for the Dolphin Proteus DX5i:

The Dolphin Proteus DX5i Power-supply or switch is not working.

Cause Solution
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • Black power cable is not connected into the power supply inlet.
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply OFF. Wait 30 seconds, then turn it back ON.

The Dolphin Proteus DX5i Pool Cleaner does not move / Red light on the power supply.

Cause Solution
  • The blue floating cable is not connected into the power supply.
  • An obstacle is blocking the impeller, tracks or wheels.
  • Pool cleaner is out of water.
  • Check that the blue floating cable is securely connected into the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller.
  • Verify that nothing is blocking the tracks or wheels.

The Dolphin Proteus DX5i Pool Cleaner is moving in circles

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover.
  • Power supply incorrectly positioned.
  • Algae or pool water is out of spec.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover
  • Place power supply in position so that the Pool Cleaner can freely reach all the pool area.
  • Correct pool and water conditions.

The Dolphin Proteus DX5i Pool Cleaner does not turn or moves in one direction only.

Cause Solution
  • Debris stuck in the impeller house or impeller cover.
  • Remove debris stuck in the impeller house or impeller cover.

The Dolphin Proteus DX5i Pool Cleaner moves but does not clean the pool

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover

The Dolphin Proteus DX5i Pool Cleaner cleans only part of the pool.

Cause Solution
  • Power supply incorrectly positioned.
  • Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
  • Place the power supply in a position that enables the Pool Cleaner to freely reach the entire pool area.
  • Check there is enough slack in the blue floating cable for the Pool Cleaner to reach all of the pool. Clean the filter basket.

The Dolphin Proteus DX5i Blue floating cable has kinks.

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover.
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

The Dolphin Proteus DX5i Pool Cleaner does not climb the walls.

Cause Solution
  • Clogged filter basket.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket.
  • Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery.
  • Adjust chemical levels and scrub walls.
  • Remove debris stuck in the impeller-house or impeller-cover.

 

Dolphin Proteus DX5i Replacement Parts

How to Diagnose and Repair a Dolphin Proteus DX5i

This guide will help you identify and resolve issues with your Dolphin Proteus DX5i Pool Cleaner.

Dolphin Proteus DX5i Pool Cleaner Troubleshooting

Share your Dolphin Proteus DX5i Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. Intermittant issue. Robot does not move. Blue light on robot does not turn on. All cables are connected. App says cannot communicate with robot.

    Reply

Dolphin Proteus DX5i Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Dolphin Proteus DX5i with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their pool cleaner and avoid common issues.

Share your Thoughts or Describe your problem below:

The maximum upload file size: 5 MB. You can upload: image. Links to YouTube, Facebook, Twitter and other services inserted in the comment text will be automatically embedded. Drop files here

Ask a Dolphin Proteus DX5i Question

If you're facing a particular issue with your Dolphin Proteus DX5i and need assistance, feel free to ask your question here.

Submit Question

Related Pool Cleaner Problems