What should I do if the power supply or its switch LED on my Dolphin M600 are not working?
If you find that the power supply or its switch LED on your Dolphin M600 is not functioning, consider these troubleshooting steps:
- Check the Power Source: Ensure that the power socket is providing voltage. You can test it by plugging in another device to see if it works.
- Verify Connections: Make sure that the power supply is securely plugged into the wall and that the power cable is properly connected to the power supply inlet.
- Inspect the Ground Fault Interrupter: If your power supply has a Ground Fault Interrupter, ensure it is switched ON. Reset it if necessary.
Why is my Dolphin M600 Pool Cleaner not moving at all?
If your Dolphin M600 Pool Cleaner is completely unresponsive and not moving, try the following:
- Examine the Floating Cable: Ensure that the floating cable is properly connected to the power supply outlet. A loose connection can prevent movement.
- Look for Obstructions: Check for any debris that may be blocking the impeller, tracks, or wheels. Clear any obstacles you find.
- Power Supply Check: Confirm that the power supply is plugged in and turned ON. If it’s not functioning, the cleaner will not operate.
What can I do if my Dolphin M600 is moving in circles?
If you notice that your Dolphin M600 is moving in circles, consider these troubleshooting actions:
- Inspect the Filter Basket: A clogged filter basket can cause erratic movement. Clean the filter basket to ensure proper water flow.
- Check for Debris: Look for any debris stuck in the impeller house or impeller cover. Remove any blockages you find.
- Power Supply Positioning: Ensure that the power supply is positioned correctly to allow the cleaner to navigate the entire pool area. An incorrect position can lead to limited movement.
What should I do if my Dolphin M600 only moves in one direction?
If your Dolphin M600 is only moving in one direction, here are some steps to troubleshoot:
- Check for Blockages: Inspect the cleaner for any debris that may be obstructing its movement. Clear any found obstructions.
- Examine the Impeller: Debris stuck in the impeller house or impeller cover can restrict movement. Remove any debris to restore functionality.
- Verify Water Conditions: Ensure that the pool water conditions are suitable for the cleaner to operate effectively. Improper conditions can affect its movement.
Why does my Dolphin M600 move but not clean the pool?
If your Dolphin M600 is moving but not effectively cleaning the pool, consider the following:
- Clogged Filter Basket: A clogged filter basket can prevent proper cleaning. Clean the filter basket to ensure optimal performance.
- Debris in the Impeller: Check for debris stuck in the impeller house or impeller cover. Remove any blockages to improve cleaning efficiency.
- Inspect Water Conditions: Ensure that the pool water is clean and free of excessive debris, which can hinder the cleaner’s ability to perform.
What can I do if my Dolphin M600 only cleans part of the pool?
If your Dolphin M600 is only cleaning part of the pool, try these troubleshooting steps:
- Power Supply Position: Make sure the power supply is positioned correctly to allow the cleaner to reach the entire pool area. An improper position can limit its range.
- Check the Floating Cable: Ensure that there is enough slack in the floating cable for the cleaner to navigate the entire pool. A tight cable can restrict movement.
- Clean the Filter Basket: A clogged filter basket can affect the cleaner’s ability to cover the entire pool. Clean it to ensure optimal performance.
How do I fix kinks in the floating cable of my Dolphin M600?
If you notice kinks in the floating cable of your Dolphin M600, here’s what you can do:
- Stretch the Cable: To remove kinks, stretch the floating cable out completely and let it sit for at least a day in the sun. This can help relax the cable.
- Inspect for Damage: Check the cable for any signs of damage. If the kinks persist or if there are any breaks, consider replacing the cable.
- Avoid Future Kinks: When storing the cable, ensure it is coiled loosely to prevent kinks from forming in the future.
What should I do if my Dolphin M600 starts and then stops?
If your Dolphin M600 starts but then stops shortly after, consider the following troubleshooting steps:
- Check for Blockages: Inspect the cleaner for any debris that may be obstructing the impeller, tracks, or wheels. Clear any found obstructions.
- Inspect the Filter Basket: A clogged filter basket can cause the cleaner to stop. Clean the filter basket to ensure proper water flow.
- Power Supply Issues: Ensure that the power supply is functioning correctly. Check that it is plugged in and turned ON, and verify that there is voltage in the power socket.
Why doesn’t my Dolphin M600 climb the walls?
If your Dolphin M600 is not climbing the walls of the pool, try these troubleshooting actions:
- Check the Filter Basket: A clogged filter basket can hinder the cleaner’s ability to climb. Clean the filter basket to improve performance.
- Inspect for Algae: If there is algae on the walls, it can make them slippery. Check the chemical levels in the water and scrub the walls if necessary.
- Debris in the Impeller: Ensure there is no debris stuck in the impeller house or impeller cover. Remove any blockages to restore climbing ability.
What should I do if I can’t connect my Dolphin M600 to Wi-Fi®, and the communication LED is blinking green?
If you are unable to connect your Dolphin M600 to Wi-Fi® and the communication LED is blinking green, consider the following:
- Weak Signal: The power supply may be too far from the router. Move the power supply closer to the Wi-Fi source to improve the signal.
- Reset the Power Supply: Disconnect the power cord, wait for 1 minute, and then reconnect it to reset the power supply.
- Check Router Functionality: Ensure that your home router is working properly. If necessary, restart the router.
- Use a Wi-Fi Extender: If the signal remains weak, consider installing a Wi-Fi extender to enhance connectivity.
What can I do if I can’t connect to my Dolphin M600 via Bluetooth®, and the communication LED is blinking blue?
If you are having trouble connecting to your Dolphin M600 via Bluetooth® and the communication LED is blinking blue, try these steps:
- Check Bluetooth Settings: Ensure that Bluetooth is enabled on your smartphone. Turn it off and then back on to refresh the connection.
- Move Closer: Get closer to the power supply to improve the Bluetooth connection. Remove any obstructions between your device and the power supply.
- Restart the Power Supply: Turn the power supply off and then back on to reset the connection.
- Contact Support: If the issue persists, consider contacting your dealer for further assistance.
What does it mean if there is a steady orange light on the power supply unit of my Dolphin M600?
If you see a steady orange light on the power supply unit of your Dolphin M600, it typically indicates that the filter is clogged. Here’s what you can do:
- Clean the Filter: It is recommended to clean the filter basket after each cleaning cycle to prevent clogging. Remove the filter and clean it thoroughly.
- Check for Debris: Inspect the impeller house and impeller cover for any debris that may be causing the clog. Remove any blockages you find.
- Regular Maintenance: To avoid future issues, establish a regular maintenance routine for cleaning the filter and checking for debris.
What should I do if my Dolphin M600 is not responding?
If your Dolphin M600 is unresponsive, consider the following actions:
- Check Power Supply: Ensure that the power supply is plugged in and turned ON. Verify that there is voltage in the power socket. If the power supply is not functioning, the cleaner will not operate.
- Inspect the Power Cable: Make sure the power cable is securely connected to the power supply inlet. A loose connection can prevent the cleaner from receiving power.
- Reset the Power Supply: Turn off the power supply, wait for about 30 seconds, and then turn it back on. This can help reset the system.
- Check for Error Indicators: Look at the LED indicators on the power supply. A steady red light indicates an error. Refer to the troubleshooting section for specific error codes and solutions.
- Inspect for Blockages: If the cleaner was operating and then stopped, check for any debris that may be blocking the impeller, tracks, or wheels. Clear any obstructions.
- Contact Support: If none of the above steps resolve the issue, it may be necessary to contact your dealer for further assistance or to check for potential hardware issues.
My M600 is not responding (no lights, no movement). The power supply seems to be working fine.
My M600 is not responding (no movement or lights flashing) 120v power supply is good and the controller seems to be working fine.
It is connected, it mentions that it is cleaning, on my app I hear the motor is trying to move, the left track only move for a split second then the right track moves for split second. I try to see if there is anything stuck but I don’t know where to look, as far as I can see I don’t see anything blocking anything without taking it appart.
Any suggestions
Thanks
Dries
I have connection with WI-FI, I push start cleaning and it is trying bleu light goes on, but the tires are only moving for a split second than it stops and it tries again same thing split second. What is the problem.?