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Dolphin Explorer E50 Troubleshooting
If you are having problems with your Dolphin Explorer E50 Pool Cleaner, you are not alone. Many Dolphin Explorer E50 owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.
I have problems with my Dolphin Explorer E50
Dolphin Explorer E50 Pool Cleaner Problems
The Dolphin Explorer E50 Power-supply or switch is not working.
Cause
Solution
No voltage in the power socket in the wall.
The power supply is not switched ON.
Black power cable is not connected into the power supply inlet.
Check that there is voltage in the power socket in the wall.
Check that the power supply is plugged in and turned ON.
Check that the power cable is securely connected all the way into the power supply.
Turn the power supply OFF. Wait 30 seconds, then turn it back ON.
The Dolphin Explorer E50 Pool Cleaner does not move / Red light on the power supply.
Cause
Solution
The blue floating cable is not connected into the power supply.
An obstacle is blocking the impeller, tracks or wheels.
Pool cleaner is out of water.
Check that the blue floating cable is securely connected into the power supply.
Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller.
Verify that nothing is blocking the tracks or wheels.
The Dolphin Explorer E50 Pool Cleaner is moving in circles
Cause
Solution
Clogged filter basket.
Debris stuck in the impeller house or impeller cover.
Power supply incorrectly positioned.
Algae or pool water is out of spec.
Clean the filter basket.
Remove debris stuck in the impeller house or impeller cover
Place power supply in position so that the Pool Cleaner can freely reach all the pool area.
Correct pool and water conditions.
The Dolphin Explorer E50 Pool Cleaner does not turn or moves in one direction only.
Cause
Solution
Debris stuck in the impeller house or impeller cover.
Remove debris stuck in the impeller house or impeller cover.
The Dolphin Explorer E50 Pool Cleaner moves but does not clean the pool
Cause
Solution
Clogged filter basket.
Debris stuck in the impeller house or impeller cover
Clean the filter basket.
Remove debris stuck in the impeller house or impeller cover
The Dolphin Explorer E50 Pool Cleaner cleans only part of the pool.
Cause
Solution
Power supply incorrectly positioned.
Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
Place the power supply in a position that enables the Pool Cleaner to freely reach the entire pool area.
Check there is enough slack in the blue floating cable for the Pool Cleaner to reach all of the pool. Clean the filter basket.
The Dolphin Explorer E50 Blue floating cable has kinks.
Cause
Solution
Clogged filter basket.
Debris stuck in the impeller-house or impeller-cover.
Clean the filter basket.
Remove debris stuck in the impeller house or impeller cover.
To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.
The Dolphin Explorer E50 Pool Cleaner does not climb the walls.
Cause
Solution
Clogged filter basket.
Algae on walls.
Unsuitable pH level.
Debris stuck in the impeller-house or impeller-cover.
Clean the filter basket.
Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery.
Adjust chemical levels and scrub walls.
Remove debris stuck in the impeller-house or impeller-cover.
Dolphin Explorer E50 Replacement Parts