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Dolphin Active Solo Troubleshooting
If you are having problems with your Dolphin Active Solo Pool Cleaner, you are not alone. Many Dolphin Active Solo owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.
I have problems with my Dolphin Active Solo
Dolphin Active Solo Pool Cleaner Problems
The Dolphin Active Solo power-supply or its switch led are not working.
Cause Solution
No voltage in the power socket in the wall.
The power supply is not switched ON.
The power cable is not well connected into the power supply inlet.
Check that there is voltage in the power socket in the wall.
Check that the power supply is plugged in and turned ON.
Check that the power cable is securely connected all the way into the power supply.
Turn the power supply off. Wait 30 seconds then turn it back on
The Dolphin Active Solo Pool Cleaner does not move.
Cause Solution
The floating cable is not well connected into the power supply outlet.
An obstacle blocks the impeller, tracks or wheels.
Check that the floating cable is securely connected all the way into the power supply.
Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller. Verify that nothing blocks the tracks or wheels.
The Dolphin Active Solo Pool Cleaner is moving in circles
Cause Solution
• Clogged filter basket/canister.
Debris stuck in the impeller house or impeller cover.
Power supply incorrectly positioned.
Algae or pool water is out of spec.
Clean the filter basket/canister
Remove debris stuck in the impeller house or impeller cover
Place power supply in position so that the Pool Cleaner can freely reach all the pool area.
Correct pool and water conditions.
The Dolphin Active Solo Pool Cleaner does not turn or moves in one direction only.
Cause Solution
Debris stuck in the impeller house or impeller cover.
Remove debris stuck in the impeller house or impeller cover.
The Dolphin Active Solo Pool Cleaner moves but does not clean the pool
Cause Solution
Clogged filter basket/canister
Debris stuck in the impeller house or impeller cover
Clean the filter basket/canister.
Remove debris stuck in the impeller house or impeller cover
The Dolphin Active Solo Pool Cleaner cleans only part of the pool.
Cause Solution
Power supply incorrectly positioned.
Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
Place the power supply in a position so that the Pool Cleaner can freely reach all the pool area.
Check that there is enough slack in the floating cable for the Pool Cleaner to reach all of the pool.
Clean the filter basket/canister.
The Dolphin Active Solo floating cable has kinks.
Cause Solution
Clogged filter basket/canister
Debris stuck in the impeller-house or impeller-cover.
CClean the filter basket/canister.
Remove debris stuck in the impeller house or impeller cover.
To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.
The Dolphin Active Solo Pool Cleaner does not climb the walls.
Cause Solution
Clogged filter basket/canister.
Algae on walls.
Unsuitable pH level.
Debris stuck in the impeller-house or impeller-cover.
Clean the filter basket/canister
Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery.
Adjust chemical levels and scrub walls.
Remove debris stuck in the impeller-house or impeller-cover.
Dolphin Active Solo Replacement Parts
