Dolphin Active 60 Troubleshooting

If you are having problems with your Dolphin Active 60 Pool Cleaner, you are not alone. Many Dolphin Active 60 owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Dolphin Active 60

What to do if your Dolphin Active 60 is not working?

If your Dolphin Active 60 pool cleaner is not working, begin by checking that there is voltage in the power socket in the wall. Ensure that the power supply is plugged in and turned ON, and that the power cable is securely connected to the power supply inlet. Additionally, verify that the Ground Fault Interrupter is not switched OFF. If these checks do not resolve the issue, turn the power supply OFF, wait 30 seconds, and then turn it back on.

Should the Dolphin Active 60 still not move or if it is moving in circles, inspect the connection of the blue floating cable to the power supply and make sure it is secure. If the cleaner is in the water but not moving, unplug the power supply and open the impeller cover to remove any debris that may be trapped in the impeller or blocking the tracks or wheels.

Following these troubleshooting steps should help resolve most issues with the Dolphin Active 60 pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Dolphin Active 60 Pool Cleaner Problems

Below are common issues and solutions for the Dolphin Active 60:

The Dolphin Active 60 power supply or its switch LED are not working.

Cause Solution
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • The power cable is not properly connected to the power supply inlet.
  • The Ground Fault Interrupter is switched OFF (closed).
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply OFF. Wait 30 seconds, then turn it back on.

The Dolphin Active 60 Pool Cleaner does NOT move.

Cause Solution
  • The blue floating cable is not connected into the power supply.
  • An obstacle is blocking the impeller, tracks or wheels.
  • Pool cleaner is out of water.
  • Check that the blue floating cable is securely connected into the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller.
  • Verify that nothing is blocking the tracks or wheels.

The Dolphin Active 60 Pool Cleaner is moving in circles.

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover.
  • Power supply incorrectly positioned.
  • Algae buildup or pool water does not meet specifications.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover
  • Place power supply in a position that enables the Robotic Pool Cleaner to freely reach the entire pool area.
  • Correct pool and water conditions.

The Dolphin Active 60 Pool Cleaner does not turn or moves in one direction only

Cause Solution
  • Debris stuck in the impeller house or impeller cover.
  • Remove debris stuck in the impeller house or impeller cover.

The Dolphin Active 60 Pool Cleaner moves but does not clean the pool

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover

The Dolphin Active 60 Pool Cleaner cleans only part of the pool.

Cause Solution
  • Power supply incorrectly positioned.
  • Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
  • Place the power supply in a position that enables the Robotic Pool Cleaner to freely reach the entire pool area, while verifying a minimal distance from the pool of 3.5m / 12ft and minimal height above the ground of 11cm / 4in.
  • Check that there is enough slack in the floating cable for the Robotic Pool Cleaner to reach the entire pool.
  • Clean the filter basket.

The Dolphin Active 60 floating cable has kinks.

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover.
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

The Dolphin Active 60 Pool Cleaner does not climb the walls.

Cause Solution
  • Clogged filter basket.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket.
  • Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery.
  • Adjust chemical levels and scrub walls.
  • Remove debris stuck in the impeller-house or impeller-cover.

 

Dolphin Active 60 Replacement Parts

How to Diagnose and Repair a Dolphin Active 60

This guide will help you identify and resolve issues with your Dolphin Active 60 Pool Cleaner.

Dolphin Active 60 Issues? Need Help?

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