Dolphin Active 40 Troubleshooting

If you are having problems with your Dolphin Active 40 Pool Cleaner, you are not alone. Many Dolphin Active 40 owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Dolphin Active 40

What to do if your Dolphin Active 40 is not working?

If your Dolphin Active 40 pool cleaner is not working, start by ensuring that there is voltage in the power socket in the wall. Make sure that the power supply is plugged in and turned ON, and that the black power cable is securely connected into the power supply inlet. If the power supply or switch LED is still not functioning, turn the power supply OFF, wait 30 seconds, and then turn it back ON.

Should the Dolphin Active 40 still not move or if there is a red light on the power supply, check that the blue floating cable is properly connected into the power supply. If the cleaner is in the water and not moving, unplug the power supply, open the impeller cover, and ensure that nothing is trapped in the impeller or blocking the tracks or wheels.

Following these troubleshooting steps should help resolve most issues with the Dolphin Active 40 pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Dolphin Active 40 Pool Cleaner Problems

Below are common issues and solutions for the Dolphin Active 40:

The Dolphin Active 40 Power-supply or switch is not working

Cause Solution
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • Black power cable is not connected into the power supply inlet.
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply OFF. Wait 30 seconds, then turn it back ON.

The Dolphin Active 40 Pool Cleaner does not move / Red light on the power supply.

Cause Solution
  • The blue floating cable is not connected into the power supply.
  • An obstacle is blocking the impeller, tracks or wheels.
  • Pool cleaner is out of water.
  • Check that the blue floating cable is securely connected into the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller.
  • Verify that nothing is blocking the tracks or wheels.

The Dolphin Active 40 Pool Cleaner is moving in circles

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover.
  • Power supply incorrectly positioned.
  • Algae or pool water is out of spec.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover
  • Place power supply in position so that the Pool Cleaner can freely reach all the pool area.
  • Correct pool and water conditions.

The Dolphin Active 40 Pool Cleaner does not turn or moves in one direction only.

Cause Solution
  • Debris stuck in the impeller house or impeller cover.
  • Remove debris stuck in the impeller house or impeller cover.

The Dolphin Active 40 Pool Cleaner moves but does not clean the pool

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover

The Dolphin Active 40 Pool Cleaner cleans only part of the pool.

Cause Solution
  • Power supply incorrectly positioned.
  • Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
  • Place the power supply in a position that enables the Pool Cleaner to freely reach the entire pool area.
  • Check there is enough slack in the blue floating cable for the Pool Cleaner to reach all of the pool. Clean the filter basket.

The Dolphin Active 40 Blue floating cable has kinks.

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover.
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

TheDolphin Active 40 Pool Cleaner does not climb the walls.

Cause Solution
  • Clogged filter basket.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket.
  • Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery.
  • Adjust chemical levels and scrub walls.
  • Remove debris stuck in the impeller-house or impeller-cover.

 

Dolphin Active 40 Replacement Parts

How to Diagnose and Repair a Dolphin Active 40

This guide will help you identify and resolve issues with your Dolphin Active 40 Pool Cleaner.

Dolphin Active 40 Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Dolphin Active 40 with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their pool cleaner and avoid common issues.

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