What should I do if the power supply or switch for my Dolphin Active 30 isn’t functioning?
If you find that the power supply or switch for your Dolphin Active 30 is not working, consider these troubleshooting steps:
- Check the Power Source: Ensure that the power supply is plugged into a functioning outlet. Test the outlet with another device to confirm it has power.
- Inspect Connections: Verify that all connections are secure, including the power cable to the power supply. A loose connection can prevent operation.
- Reset the Power Supply: Turn off the power supply, wait for about 30 seconds, and then turn it back on. This can sometimes reset the system.
What actions should I take if my Dolphin Active 30 Pool Cleaner is not moving and the power supply shows a red light?
If your Dolphin Active 30 Pool Cleaner is stationary and the power supply indicates a red light, follow these steps:
- Examine the Power Supply: A red light typically indicates an issue. Ensure the power supply is plugged in and switched ON.
- Check for Blockages: Inspect the cleaner for any debris that may be obstructing the impeller or wheels. Clear any found obstructions.
- Inspect the Floating Cable: Ensure that the blue floating cable is securely connected and free of kinks or tangles that could restrict movement.
How can I resolve the issue of my Dolphin Active 30 Pool Cleaner moving in circles?
If your Dolphin Active 30 is moving in circles, here are some steps to troubleshoot:
- Inspect the Filter Basket: A clogged filter basket can cause erratic movement. Clean the filter basket thoroughly to ensure proper operation.
- Check for Debris: Look for any debris stuck in the impeller house or impeller cover that may be affecting movement. Remove any obstructions found.
- Verify Power Supply Positioning: Ensure the power supply is positioned correctly to allow the cleaner to navigate the entire pool area without restrictions.
What should I do if my Dolphin Active 30 Pool Cleaner only turns in one direction?
If your Dolphin Active 30 is only moving in one direction, consider the following troubleshooting steps:
- Inspect for Blockages: Check for any debris stuck in the impeller house or impeller cover that may be causing the issue. Clear any obstructions.
- Examine the Tracks and Wheels: Ensure that nothing is blocking the tracks or wheels. Clean them if necessary to allow for proper movement.
- Check the Filter Basket: A clogged filter basket can affect the cleaner’s ability to move correctly. Clean the filter basket to ensure optimal performance.
What can I do if my Dolphin Active 30 Pool Cleaner is moving but not cleaning the pool?
If your Dolphin Active 30 is moving but not effectively cleaning the pool, try these steps:
- Clean the Filter Basket: A clogged filter basket can hinder cleaning performance. Make sure to clean it thoroughly after each use.
- Inspect the Impeller: Check for any debris stuck in the impeller house or impeller cover that may be affecting cleaning efficiency. Remove any blockages.
- Verify Water Conditions: Ensure that the pool water is balanced and free of excessive debris, which can impact cleaning effectiveness.
How can I address the issue of my Dolphin Active 30 only cleaning part of the pool?
If your Dolphin Active 30 is only cleaning a portion of the pool, consider the following:
- Check Power Supply Positioning: Ensure the power supply is positioned correctly to allow the cleaner to reach all areas of the pool.
- Inspect the Floating Cable: Make sure there is enough slack in the blue floating cable for the cleaner to navigate the entire pool area without restrictions.
- Clean the Filter Basket: A clogged filter basket can limit the cleaner’s effectiveness. Clean it regularly to maintain optimal performance.
What should I do if the blue floating cable of my Dolphin Active 30 has kinks?
If you notice kinks in the blue floating cable of your Dolphin Active 30, follow these steps:
- Stretch the Cable: Carefully stretch the floating cable out completely and let it sit in the sun for at least a day. This can help remove kinks.
- Inspect for Damage: Check the cable for any signs of damage. If the cable is damaged, it may need to be replaced to ensure proper operation.
- Ensure Proper Storage: When storing the cleaner, avoid coiling the cable tightly to prevent kinks from forming in the future.
What can I do if my Dolphin Active 30 does not climb the walls?
If your Dolphin Active 30 is struggling to climb the walls, consider these troubleshooting steps:
- Check the Filter Basket: A clogged filter basket can affect the cleaner’s ability to climb. Clean the filter basket to ensure optimal performance.
- Inspect Water Chemistry: Ensure that the pool’s pH and chemical levels are balanced. Improper levels can lead to algae growth, making walls slippery.
- Remove Debris: Check for any debris stuck in the impeller house or impeller cover that may be hindering wall climbing. Clear any obstructions found.
What should I do if my Dolphin Active 30 starts and then stops?
If your Dolphin Active 30 starts operating but then stops unexpectedly, consider these troubleshooting steps:
- Check Power Supply: Ensure that the power supply is functioning correctly. Verify that it is plugged in and switched ON.
- Inspect for Overheating: The cleaner may have an automatic shut-off feature if it overheats. Allow it to cool down for a while before attempting to restart.
- Examine the Filter Basket: A clogged filter basket can lead to performance issues. Clean the filter basket thoroughly to ensure proper water flow and operation.
I’m getting 17.0 volts on the Power supply output.
It should be 29.0 volts any ideas of what electronic components that should be replaced.
I finally just called the company Maytronics Dolphin for some insight on how to repair my power supply for my “Active 30 “ robot pool cleaner. I asked for the tech. Department , the lady said she was the technical department .
So I proceeded to tell her the problem I was having with the robot.
I told her it runs in the pool for 5 mins. Then shuts down. The power supply gets a red haze around the power circle on the power supply.
I shut the unit off and unplug the cable to the robot in the pool . Then plug my multi meter into the P.S. and test the voltage right out of the P.S. and it 17.0 volts.
It’s supposed to be 29 volts out of the supply. So I wait 10 mins. And test again and now I’m getting the 29.0 volts,that’s what I should have. So the lady just told me to throw the P.S. away and to buy a new one for $300 , are you kidding me . Doesn’t anyone fix anything anymore. She said they just throw them away and by new. What a rip-off. She’s the technical department, my butt ! This company is running some scam. The supply properly cost around $25 or less to make, and they charging you $275.00 . I’m done with Maytronics Dolphin.