Dolphin Active 30 Troubleshooting

If you are having problems with your Dolphin Active 30 Pool Cleaner, you are not alone. Many Dolphin Active 30 owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Dolphin Active 30

What to do if your Dolphin Active 30 is not working?

If your Dolphin Active 30 pool cleaner is not working, you should first check for voltage in the power socket in the wall to ensure that the issue is not with the power source. Confirm that the power supply is plugged in and turned ON, and that the black power cable is securely connected into the power supply inlet. If these steps do not resolve the issue, turn the power supply OFF, wait 30 seconds, and then turn it back ON.

Should the Dolphin Active 30 still not move or if there is a red light on the power supply, make sure the blue floating cable is properly connected. If the cleaner is in the water and still not moving, unplug the power supply and open the impeller cover to check for and remove any trapped debris. Ensure nothing is blocking the tracks or wheels.

Following these troubleshooting steps should help resolve most issues with the Dolphin Active 30 pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Dolphin Active 30 Pool Cleaner Problems

Below are common issues and solutions for the Dolphin Active 30:

The Dolphin Active 30 Power-supply or switch is not working.

Cause Solution
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • Black power cable is not connected into the power supply inlet.
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply OFF. Wait 30 seconds, then turn it back ON.

The Dolphin Active 30 Pool Cleaner does not move / Red light on the power supply.

Cause Solution
  • The blue floating cable is not connected into the power supply.
  • An obstacle is blocking the impeller, tracks or wheels.
  • Pool cleaner is out of water.
  • Check that the blue floating cable is securely connected into the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller.
  • Verify that nothing is blocking the tracks or wheels.

The Dolphin Active 30 Pool Cleaner is moving in circles

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover.
  • Power supply incorrectly positioned.
  • Algae or pool water is out of spec.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover
  • Place power supply in position so that the Pool Cleaner can freely reach all the pool area.
  • Correct pool and water conditions.

The Dolphin Active 30 Pool Cleaner does not turn or moves in one direction only.

Cause Solution
  • Debris stuck in the impeller house or impeller cover.
  • Remove debris stuck in the impeller house or impeller cover.

The Dolphin Active 30 Pool Cleaner moves but does not clean the pool

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller house or impeller cover
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover

The Dolphin Active 30 Pool Cleaner cleans only part of the pool.

Cause Solution
  • Power supply incorrectly positioned.
  • Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
  • Place the power supply in a position that enables the Pool Cleaner to freely reach the entire pool area.
  • Check there is enough slack in the blue floating cable for the Pool Cleaner to reach all of the pool. Clean the filter basket.

The Dolphin Active 30 Blue floating cable has kinks.

Cause Solution
  • Clogged filter basket.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket.
  • Remove debris stuck in the impeller house or impeller cover.
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

The Dolphin Active 30 Pool Cleaner does not climb the walls.

Cause Solution
  • Clogged filter basket.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket.
  • Check the level of chemicals in the water. Improper levels may allow the growth of algae, making the walls slippery.
  • Adjust chemical levels and scrub walls.
  • Remove debris stuck in the impeller-house or impeller-cover.

 

Dolphin Active 30 Replacement Parts

How to Diagnose and Repair a Dolphin Active 30

This guide will help you identify and resolve issues with your Dolphin Active 30 Pool Cleaner.

Dolphin Active 30 Pool Cleaner Troubleshooting

Share your Dolphin Active 30 Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

    • It should be 29.0 volts any ideas of what electronic components that should be replaced.

      Reply
  1. I finally just called the company Maytronics Dolphin for some insight on how to repair my power supply for my “Active 30 “ robot pool cleaner. I asked for the tech. Department , the lady said she was the technical department .

    So I proceeded to tell her the problem I was having with the robot.
    I told her it runs in the pool for 5 mins. Then shuts down. The power supply gets a red haze around the power circle on the power supply.

    I shut the unit off and unplug the cable to the robot in the pool . Then plug my multi meter into the P.S. and test the voltage right out of the P.S. and it 17.0 volts.
    It’s supposed to be 29 volts out of the supply. So I wait 10 mins. And test again and now I’m getting the 29.0 volts,that’s what I should have. So the lady just told me to throw the P.S. away and to buy a new one for $300 , are you kidding me . Doesn’t anyone fix anything anymore. She said they just throw them away and by new. What a rip-off. She’s the technical department, my butt ! This company is running some scam. The supply properly cost around $25 or less to make, and they charging you $275.00 . I’m done with Maytronics Dolphin.

    Reply

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