Dolphin Active 15 Troubleshooting

If you are having problems with your Dolphin Active 15 Pool Cleaner, you are not alone. Many Dolphin Active 15 owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Dolphin Active 15

What to do if your Dolphin Active 15 is not working?

If your Dolphin Active 15 pool cleaner is not working, begin by ensuring there is voltage in the power socket and that the power supply is turned ON. Confirm that the power cable is properly connected to the power supply inlet. If these checks are fine but the cleaner is still inactive, reset the power supply by turning it off, waiting for 30 seconds, and then turning it back on.

Should the Dolphin Active 15 still not move or if it’s moving in circles, check that the floating cable is securely connected to the power supply. Clear any obstructions in the impeller, tracks, or wheels by unplugging the power supply and inspecting these areas. If the cleaner does not turn or moves in one direction only, remove any debris from the impeller house or cover. Ensure the filter basket is not clogged and that the power supply is positioned to allow the cleaner to reach all areas of the pool. Also, verify that there is enough slack in the floating cable for complete pool coverage.

Following these troubleshooting steps should help resolve most issues with the Dolphin Active 15 pool cleaner. If the problem persists, consult the user manual or contact customer support for further assistance.

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Dolphin Active 15 Pool Cleaner Problems

Below are common issues and solutions for the Dolphin Active 15:

The Dolphin Active 15 power-supply or its switch led are not working.

Cause Solution
  • No voltage in the power socket in the wall.
  • The power supply is not switched ON.
  • The power cable is not well connected into the power supply inlet.
  • Check that there is voltage in the power socket in the wall.
  • Check that the power supply is plugged in and turned ON.
  • Check that the power cable is securely connected all the way into the power supply.
  • Turn the power supply off. Wait 30 seconds then turn it back on.

The Dolphin Active 15 Pool Cleaner does not move.

Cause Solution
  • The floating cable is not well connected into the power supply outlet.
  • An obstacle blocks the impeller, tracks or wheels.
  • Check that the floating cable is securely connected all the way into the power supply.
  • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller. Verify that nothing blocks the tracks or wheels.

The Dolphin Active 15 Pool Cleaner is moving in circles.

Cause Solution
  • Clogged filter basket/canister.
  • Debris stuck in the impeller-house or impeller-cover.
  • Power supply incorrectly positioned.
  • Algae or pool water is out of Spec.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller-house or impeller-cover
  • Place power supply in a position so that the Pool Cleaner can freely reach all the pool area.
  • Correct pool and water conditions

The Dolphin Active 15 Pool Cleaner does not turn or moves in one direction only.

Cause Solution
  • Debris stuck in the impeller house or impeller cover.
  • Remove debris stuck in the impeller house or impeller cover.

The Dolphin Active 15 Pool Cleaner moves but does not clean the pool.

Cause Solution
  • Clogged filter basket/canister.
  • Debris stuck in the impeller house or impeller cover
  • Clean the filter basket/canister
  • Remove debris stuck in the impeller house or impeller cover

The Dolphin Active 15 Pool Cleaner cleans only part of the pool.

Cause Solution
  • Power supply incorrectly positioned.
  • Not enough floating cable is released for the correct operation of the Robotic Pool Cleaner.
  • Place the power supply in a position so that the Pool Cleaner can freely reach all the pool area.
  • Check that there is enough slack in the floating cable for the Pool Cleaner to reach all of the pool.
  • Clean the filter basket/canister.

The Dolphin Active 15 floating cable has kinks.

Cause Solution
  • Clogged filter basket/canister
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket/canister.
  • Remove debris stuck in the impeller house or impeller cover.
  • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.

The Dolphin Active 15 Pool Cleaner does not climb the walls.

Cause Solution
  • Clogged filter basket.
  • Algae on walls.
  • Unsuitable pH level.
  • Debris stuck in the impeller-house or impeller-cover.
  • Clean the filter basket/canister.
  • Check the level of the chemicals of the water. Improper levels may allow the growth of algae making the walls slippery. If so, adjust the levels and scrub the walls.
  • Remove debris stuck in the impeller-house or impeller-cover.

 

Dolphin Active 15 Replacement Parts

How to Diagnose and Repair a Dolphin Active 15

This guide will help you identify and resolve issues with your Dolphin Active 15 Pool Cleaner.

Dolphin Active 15 Issues? Need Help?

Users are encouraged to share their tips or frustrations with their Dolphin Active 15 with the community by leaving a comment. Sharing insights and experiences can help other users get the most out of their pool cleaner and avoid common issues.

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