If you are having problems with your Aiper Orca 800 Mate Pool Cleaner, you are not alone. Many Aiper Orca 800 Mate owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.
The Aiper Orca 800 Mate cleaner does not reach all pool areas
Possible reason
Corrective action
The power supply unit is improperly positioned
Place the power supply unit at a proper position to reach all pool areas
There is algae on the pool floor and it can’t be cleaned since it floats easily after the machine passes by
Before using the cleaner, please clean the algae on the floor or walls in case it floats when the machine passes by
The pool shape is not regular
The ideal pool shapes are ROUND, OVAL, RECTANGULAR, KIDNEYLIKE. Please place the robot on the area that needs specific cleaning
The pool filter system and pump are running
Turn off the pool filter system and pump
The cable is not long enough in the pool
Release the cable
The Aiper Orca 800 Mate cleaner does not work
Possible reason
Corrective action
The power cord is not plugged well
Plug the power cord tightly
The robot is damaged during transportation
Contact Customer Service
The cleaner does not match the local rated voltage
Contact Customer Service
Electric Fault
Contact Customer Service
The cleaner gets blocked
Contact Customer Service
The Aiper Orca 800 Mate sits at the bottom of the pool and won’t move after several passes
Possible reason
Corrective action
1. Check if the LED indicators on the power supply unit flash. If yes, it’s probably because it has completed the scheduled 1H working cycle (default time);
2. There is a blockage in the filter baskets.
1. Reset the cleaning time to 1H/2H/3H.
2. Clean up the filter tray and restart the machine.
Troubleshooting a Aiper Orca 800 Mate Pool Cleaner
Share your Aiper Orca 800 Mate Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.
Russ
I highly recommend avoiding this subpar product as it will only lead to disappointment.
The cord on this product is incredibly frustrating as it becomes tangled within just one lap around the pool. It’s absolutely maddening. Additionally, the sides of the device fail to securely clip in place, so when you lift it out of the pool, all the debris that you painstakingly spent 45 minutes untangling the cord for simply spills out from the sides
Brand new unit – using for first time. Checked manual several times, online videos. Checked all connections. Powers up, lights flash – it doesn’t move an inch
Control box won’t light up. I have been trying for a few days without much luck and my 2 year old vacuum won’t move. The boxes that plugs into the wall seems to be dead but I can’t find a replacement – it’s an Aiper Orca 800 33′ cord. Is there anything I can do?
My cord is twisting. i extend it to allow it to fully untwist but it’s not enough. How can the cord be complete untwisted or is a replacement possible?
I highly recommend avoiding this subpar product as it will only lead to disappointment.
The cord on this product is incredibly frustrating as it becomes tangled within just one lap around the pool. It’s absolutely maddening. Additionally, the sides of the device fail to securely clip in place, so when you lift it out of the pool, all the debris that you painstakingly spent 45 minutes untangling the cord for simply spills out from the sides
The unit just stopped working
Brand new unit – using for first time. Checked manual several times, online videos. Checked all connections. Powers up, lights flash – it doesn’t move an inch
Control box won’t light up. I have been trying for a few days without much luck and my 2 year old vacuum won’t move. The boxes that plugs into the wall seems to be dead but I can’t find a replacement – it’s an Aiper Orca 800 33′ cord. Is there anything I can do?
Power supply lights up & works fine. Vacuum itself is not working at all. Neither motor is turning on..HELP!
Thank you.
My cord is twisting. i extend it to allow it to fully untwist but it’s not enough. How can the cord be complete untwisted or is a replacement possible?