If you are having problems with your Aiper Orca 1200 Pro Pool Cleaner, you are not alone. Many Aiper Orca 1200 Pro owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.
The Aiper Orca 1200 Pro cleaner does not reach all pool areas
Possible reason
Corrective action
The power supply unit is improperly positioned
Place the power supply unit at a proper position to reach all pool areas
There is algae on the pool floor and it can’t be cleaned since it floats easily after the machine passes by
Before using the cleaner, please clean the algae on the floor or walls in case it floats when the machine passes by
The pool shape is not regular
The ideal pool shapes are ROUND, OVAL, RECTANGULAR, KIDNEYLIKE. Please place the robot on the area that needs specific cleaning
The pool filter system and pump are running
Turn off the pool filter system and pump
The cable is not long enough in the pool
Release the cable
The Aiper Orca 1200 Pro cleaner does does not climb walls
Possible reason
Corrective action
The filter baskets need to be cleaned
Clean and wash the filter baskets
The PVC rollers are worn or consumed too much
Replace new rollers
The Aiper Orca 1200 Pro cleaner does not work
Possible reason
Corrective action
The power cord is not plugged well
Plug the power cord tightly
The robot is damaged during transportation
Contact Customer Service
The cleaner does not match the local rated voltage
Contact Customer Service
Electric Fault
Contact Customer Service
The cleaner gets blocked
Contact Customer Service
The Aiper Orca 1200 Pro sits at the bottom of the pool and won’t move after several passes
Possible reason
Corrective action
1. Check if the LED indicators on the power supply unit flash. If yes, it’s probably because it has completed the scheduled 1H working cycle (default time);
2. There is a blockage in the filter baskets; 3.The belt is broken. If the belt is fine, there should be wrong with the motor, please contact customer service.
1. Reset the cleaning time to 1H/2H/3H;
2. Clean up the filter baskets and restart the machine; Replace the belts. (Note: Please don’t use the cleaner immediately after spraying pool chemicals, otherwise it will break belts easily)
The Aiper Orca 1200 Pro spends all its time in the deep area without visiting the shallow area
Possible reason
Corrective action
The pool shape is not regular like ROUND/ OVAL/RECTANGULAR
Paste the included floating blocks on the shell surface (refer to 4.3 on the manual) to widen the cleaning coverage
My Orca 1200 only moves in stationary circles. Both wheels are moving but in opposite directions. I have changed cycles and have also unplugged and replugged. Thanks in advance for any advice.
My cleaner was working fine, but now when it comes down the wall or turns on its side it gets stuck there and doesn’t move
Looks like a motor burned up on the unit. Opened bottom to investigate and found black char and a silica pouch inside. Owned the unit for 2 seasons.
My Orca 1200 only moves in stationary circles. Both wheels are moving but in opposite directions. I have changed cycles and have also unplugged and replugged. Thanks in advance for any advice.
I have a plug in super unit. It will not power on.
Cord and outlet are good.