Aiper Orca 1200 Pro Troubleshooting

If you are having problems with your Aiper Orca 1200 Pro Pool Cleaner, you are not alone. Many Aiper Orca 1200 Pro owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Aiper Orca 1200 Pro

What to do if your Aiper Orca 1200 Pro is not working?

If your Aiper Orca 1200 Pro pool cleaner is not working, first ensure that the power cord is plugged in tightly. Check for any visible damage that might have occurred during transportation and confirm that the cleaner matches the local rated voltage. If these steps don’t resolve the issue, it could be an electric fault or the cleaner might be blocked, in which case you should contact Customer Service for assistance.

When the Orca 1200 Pro cleaner doesn’t reach all areas of the pool or has difficulty climbing walls, reposition the power supply unit to allow complete pool coverage and make sure there’s no algae on the pool floor that could hinder its movement. If the pool shape is irregular, you may need to place the robot in specific areas that require cleaning. Clean and wash the filter baskets if they’re dirty, and check the PVC rollers for wear, replacing them if necessary. If the cable is not long enough, release more of it into the pool. For issues with the cleaner staying in the deep end, attach the included floating blocks to the shell surface as per the manual instructions to increase cleaning coverage. Regular maintenance, such as cleaning filters and ensuring proper setup, will help keep your Aiper Orca 1200 Pro running smoothly. If problems persist, consult the user manual or reach out to customer support.

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Aiper Orca 1200 Pro Pool Cleaner Problems

Below are common issues and solutions for the Aiper Orca 1200 Pro:

The Aiper Orca 1200 Pro cable twists or coils up

Possible reason Corrective action
The cable is not fully released Unplug the power cord and fully release the cable
Obstruction in the pool Remove the obstruction
Stuck on main drain outlet Turn off the pool filter system

The Aiper Orca 1200 Pro cleaner does not reach all pool areas

Possible reason Corrective action
The power supply unit is improperly positioned Place the power supply unit at a proper position to reach all pool areas
There is algae on the pool floor and it can’t be cleaned since it floats easily after the machine passes by Before using the cleaner, please clean the algae on the floor or walls in case it floats when the machine passes by
The pool shape is not regular The ideal pool shapes are ROUND, OVAL, RECTANGULAR, KIDNEYLIKE. Please place the robot on the area that needs specific cleaning
The pool filter system and pump are running Turn off the pool filter system and pump
The cable is not long enough in the pool Release the cable

The Aiper Orca 1200 Pro cleaner does does not climb walls

Possible reason Corrective action
The filter baskets need to be cleaned Clean and wash the filter baskets
The PVC rollers are worn or consumed too much Replace new rollers

The Aiper Orca 1200 Pro cleaner does not work

Possible reason Corrective action
The power cord is not plugged well Plug the power cord tightly
The robot is damaged during transportation Contact Customer Service
The cleaner does not match the local rated voltage Contact Customer Service
Electric Fault Contact Customer Service
The cleaner gets blocked Contact Customer Service

The Aiper Orca 1200 Pro sits at the bottom of the pool and won’t move after several passes

Possible reason Corrective action
1. Check if the LED indicators on the power supply unit flash. If yes, it’s probably because it has completed the scheduled 1H working cycle (default time);

2. There is a blockage in the filter baskets; 3.The belt is broken. If the belt is fine, there should be wrong with the motor, please contact customer service.

1. Reset the cleaning time to 1H/2H/3H;

2. Clean up the filter baskets and restart the machine; Replace the belts. (Note: Please don’t use the cleaner immediately after spraying pool chemicals, otherwise it will break belts easily)

The Aiper Orca 1200 Pro spends all its time in the deep area without visiting the shallow area

Possible reason Corrective action
The pool shape is not regular like ROUND/ OVAL/RECTANGULAR Paste the included floating blocks on the shell surface (refer to 4.3 on the manual) to widen the cleaning coverage

Aiper Orca 1200 Pro Replacement Parts

How to Diagnose and Repair a Aiper Orca 1200 Pro

This guide will help you identify and resolve issues with your Aiper Orca 1200 Pro Pool Cleaner.

Aiper Orca 1200 Pro Pool Cleaner Troubleshooting

Share your Aiper Orca 1200 Pro Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. My cleaner was working fine, but now when it comes down the wall or turns on its side it gets stuck there and doesn’t move

    Reply
  2. Looks like a motor burned up on the unit. Opened bottom to investigate and found black char and a silica pouch inside. Owned the unit for 2 seasons.

    Reply
  3. My Orca 1200 only moves in stationary circles. Both wheels are moving but in opposite directions. I have changed cycles and have also unplugged and replugged. Thanks in advance for any advice.

    Reply
  4. I have a plug in super unit. It will not power on.
    Cord and outlet are good.

    Reply

Aiper Orca 1200 Pro Issues? Need Help?

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