Aiper Seagull Pro Troubleshooting

If you are having problems with your Aiper Seagull Pro Pool Cleaner, you are not alone. Many Aiper Seagull Pro owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.

I have problems with my Aiper Seagull Pro View Aiper Seagull Pro Manual

Reported Aiper Seagull Pro Issues

Charging and Power Issues:

  • Users reported difficulties in getting in touch with the customer service team.
  • Some users expressed concerns about the product’s durability over time.
  • One user mentioned that their Seagull Pro did not power on properly, with the big green light not turning on.

Functionality and Movement Issues:

  • Several users reported that their Seagull Pro had issues moving properly in the water.
  • One user mentioned that the vacuum hardly moved in the water, despite being fully charged and without any apparent blockages.
  • Another user mentioned that the wheels had significant resistance, affecting the machine’s movement.

Miscellaneous Issue:

  • A user had questions about replacing the lithium battery and rotor, but was unable to get answers from customer service.

Aiper Seagull Pro Pool Cleaner Problems

Below are common issues and solutions for the Aiper Seagull Pro:

Why is there water inside the product packaging?

All machines undergo 100% water testing before shipping to ensure proper functionality. Therefore, it may find water droplets inside the packaging.

Why does the machine float on the water surface and not sink to the bottom?

The filter basket may be full of debris or air is trapped inside the device. Ensure the device has been emptied of debris, if emptied, hold the cleaner and gently press it under the water until fully submerged.

Why is the suction power of the robot decreasing?

Please ensure that the battery is fully charged before use. Please use a water gun to clean the garbage bin in a timely manner to prevent dirty and dry debris from clogging the filter after each use, which affects the cleaning efficiency.

How does the robot work in automatic cleaning mode?

The machine will clean the pool floor in an “S” pattern first. When the battery level drops below 50%, it will switch to cleaning the wall and waterline in an “N” pattern. When the battery reaches below 10%, it will self-park along the pool wall.

Can the battery be replaced if it fails?

The battery and motor are covered by a 24-month defect liability period. You can reach us via email or phone for a replacement. If it is beyond the 2-year period, you can purchase the assembly separately.

Aiper Seagull Pro Replacement Parts

How to Diagnose and Repair a Aiper Seagull Pro

This guide will help you identify and resolve issues with your Aiper Seagull Pro Pool Cleaner.

Aiper Seagull Pro Pool Cleaner Troubleshooting

Share your Aiper Seagull Pro Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.

  1. I recently bought the Aiper Pro as a Father’s Day gift, but soon after making the purchase, I came across numerous disturbing stories on Facebook. These accounts shed light on the struggles people faced when trying to get in touch with the customer service team, as well as concerns about the product’s durability over time. Needless to say, these revelations made me rethink my decision and ultimately led me to cancel my order.

    To my disappointment, the same issues and frustrations echoed throughout the forum I stumbled upon today, serving as further validation for my choice to cancel. It’s disheartening to think that a product with such a hefty price tag wouldn’t come with reliable customer service or assurances about its longevity.

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    • I’m having same issue. No response. Sending back if I get no response. Terrible customer service.

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  2. Terrible Customer service—-called several times and could not get ahold of a customer service rep —- I have a few simple questions and wounder how do you replace the lithium battery when the times comes and how do you replace the rotor if it needs to be replace as stated on page 14 of my User Manual, I have the Aiper Seagull Plus which is working just fine as expected.

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  3. My seagull pro charges fully but once it’s in the water it hardly moves. It’s less than a month old and was running perfectly at first. We’ve checked for blockages, we dry the charging pin each and every time we charge it, the wheels have lots of resistance, the machine just doesn’t move in the water, no matter the setting!

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    • Have you been able to resolve this issue? I just started experiencing the same thing.

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    • Same problem…just started 2 days ago…fully charged but it hardly moves in the water and than shuts off…very frustrating cause the first one had problems so they sent a new one and now this happens…I have only had the second one for 1 month!

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      • I went through 3, they eventually refunded as I threatened with my credit card refunding me and having them placed on the block list by Chase Bank

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    • I just purchased one, only had it one week and won’t work. It’s fully charged, dry , cleaned and put into pool on any mode , won’t work. Flashing red lights. Xmas 2023

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    • I bought a Seagull Pro last year and had the same problem as you, with the red light flashing. . . Their customer service sent me a replacement one and it’s working fine now, not sure what happened…

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  4. My seagull pro don’t power on . Small power light is on but not the big green light used 1 time

    Fully charge

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    • Mine worked perfectly until today. After fully charging and sealing the charging point, I turned knob 1/4 to the right and no light comes on. Put back on charger but it still won’t power up. Only had it since July. Bummer, I would like some answers but can’t get through to customer service.

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  5. My Aiper Seagull Pro is not reading my inground pool. It seems to keep getting lost and going over the same spot several times. It is getting stuck on the steps. I had to manually move it from the steps. We just bought it and this is our 2nd use(same issue). The first time I used the wall and floor setting and it wasn’t climbing the wall. This time I did wall only and it keeps going in the same area.

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    • I have the same problem. I newly bought an Aiper Seagull Pro and used it today for the first time today in floor mod but the device didn’t follow an “S” patern to clean the floor. The robot moved on the same axis along the Pool. I almost memorized the manual but nothing mentioned for this problem.

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    • I have the. Same problem occasionally with the knob not turning on?

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    • I have the same problem. I am on my second machine and this one has also developed the same problem. I am in talks with Aiper and they have asked me if I have a salt pool which I do so maybe their machine is not compatible with salt pools. Are your pools salt too?

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      • Nothing to do with saltwater pools. There’s no salt in the pool as it’s converted to chlorine. It’s not corrosive to the machine.

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  6. When only small amounts of dust gets in the filter my aiper seagull pro starts to lift itself because of the vacuum I guess and can not find direction anymore. How can I solve this?

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  7. Fully charged. Goes in the pool. Hesitates for a minute or so. Then it does some intermittent circles and then goes to red light flashing and shuts down.

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  8. The light has turned green from charging, but when you turn it in nothing happens. No lights or anything. It’s less than a month old

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    • I am having the same issue. Worked great for 2 months only using about 4 times.

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  9. What causes red blinking lights on aiper seagull pro cordless robotic pool cleaner main knob and making it stop cleaning bottom of the pool. Should I reset robotic pool cleaner

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    • The machine blinks red and I cannot turn knob. Alarm is sounding too. What to do?

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      • Seems to charge blinking green then turn knob to right.
        No light and constant beeps.
        Only used once

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  10. My Aiper Seagull Pro is not working properly. It turns on fine an when I put it in the water the two fans turn moving streams of water up but the wheels do not turn. The cleaner just seat at the bottom of the pool just blowing water out of the two fans on the top of the cleaner. Out side the pool, the wheels appear to turn fine. They all have some resistance while turning the wheels. Two of them always turn at the same time. If you have any suggestions on how to fix this problem, please let me know.

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  11. My Aiper Seagull pro is just spinning around and barely tries to move.I have had it for a little over a month.

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  12. I got the seagull pro yesterday. Charged fully, watched it work last evening. Did pretty good job. Today tried to charge to use again, nothing happens. Read all available information to see if any tricks, tips. Everything seems fine except the thing doesn’t do anything when try to charge. Called customer service, clueless. Said if I’m within 30 day return period to return. Not very happy.

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  13. The vacuum is fully charged and when I put it in the water it lifts up a couple of times and then starts blinking red and nothing happens. Then it doesn’t do anything. I checked the filter and the wheels and everything looks fine. I’ve used it twice so far since getting it and it seemed to be fine.

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  14. Problem with my Aiper seagull pro not changing and it’s beeping

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  15. There front wheels keep coming up off the ground when it is doing a pass and causes it to stop and turn around. It is taking forever to get this cleaner to do what it was intended to do.

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  16. The unit is fully charged, basket empty and clean, but the knob will not turn.

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  17. Love this cleaner, however it gets “stuck” on floor drains until I move it. Is there a way to adjust cleaner to avoid this problem?

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  18. the dial gets stuck. Will not light up on the dial,so i cannot tell if it is on. Sometimes if I tip it up the light comes on. Which way is on left or right?

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  19. Just bought this took out of box and charged it. As soon as I remove the charging cable nothing works no power. No lights, no noise nothing

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  20. Like this cleaner, however it gets “stuck” on my Hayward floor drain until I move it. Is there a solution to avoid this problem?

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    • I am having the same issue. Can’t watch this for three hours to keep it from getting stuck.

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    • Same thing to me, looks like customer service in not working here, no answer to this problem.

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    • The rubber curtain on the bottom of the Seagull Pro is now losing it’s color. When I pull the cleaner out of the pool I notice the water draining off the bottom now has a mixture of black in it. Like black die. Has anyone else had this issue. I’ve only used this cleaner 4 times bought it new from the company. Any suggestions?

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  21. The dial is stuck and won’t turn on. It’s fully charged and I made sure the basket and lids are fully closed and the charge port is sealed.

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  22. Does not power on but does make sound when plugged into charger

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    • I’m running the same issue, have you gotten the solution of this problem

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  23. When I turn it on all it does is turn green and has a steady beep. Does not move.

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    • electronics flooded, I believe the company is moving on.
      Mine is dead, complaints are “flooding in” online

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  24. Has anyone had one of the seagull Pro’s for a year or 2 without issues? I’m on my 2nd unit after only a month like so many others. I wonder if anyone has had a unit that runs well after a year or 2 of ownership. I’m guessing no.

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    • I’m on my 2nd unit in 2 months. This one doesn’t work either.

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  25. My seagull pro worked great for 3 months. Yesterday, after charging (green light blinking slowly and the red power indicator showing all good), as soon as I disconnected the power cord all lights went out and turning the selector knob showed no red light indicating the selection or any operation. Lights only turn on when plugged in. Any suggestions?

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  26. It does not navigate in the S pattern. Only short runs before turns and heats another direction.

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  27. I bought an “Aiper Seagull Pro” beginning of summer 2023 for over 700 Euro. Contrarily to some optimistic YouTube videos, it has yet to do anything promised or advertised. It cannot run in straight lines from one end to the other, in fact, it quickly chooses to move to the deep end and then just hangs around moving a few feet here and there at random, more or less in the same area kicking up dust. It ignores most of the pine needles and the occasional leave that it was advertised to be so good at picking up. The truth is, it isn’t much good at anything I expected and demand from a robotic pool cleaner. It was a stupid pool man you could train him, but this thing can’t be trained. It’s just an expensive mistake! I can clean my pool much faster and far better by hand.

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  28. It worked great for three week. Now it hits the water and turns red

    Help

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  29. Aiper seagull pro control knob hard to turn. Would like to know what to do?

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  30. Battery dead, will not charge. I have 29 volts coming out of charger, 0 volts at battery.

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  31. I have only used mine twice in a month and it is doing the same thing. . Wish I could get help or be refunded.

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  32. Turns on and light turns blue but just sits in one place on the bottom of the pool

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  33. I’ve had my Aiper Seagull Pro for half a pool season, so maybe around 3 months. Now, when I turn it to floor mode, it comes on and lasts maybe 5 minutes, then shuts off as if the battery is dead. There are no lights on the dial at all. Charging it indicates it’s fully charged every time I plug it in.

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  34. I purchased my Seagull Lite Robotic Pool Cleaner on 22 September 2023, So am lucky if I have had 8 week of use from this product. 
    I have followed all instructions and been diligent in how I have charged and stored it. While it appears to charge, I can’t move the dial to any of the function modes. It worked one day and not the next.
    Could you please let me know what the problem is and how it can be fixed. I live in Australia. I believe this product would still be under warranty. It is a lot of money for something that has worked less than a dozen times. Very disappointing.

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    • I am in Australia too. Mine worked twice and now is doing nothing apart from random small circles and not picking up any debris.
      It seems that there are many complaints’

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  35. I turn on power and lower the cleaner into the pool, it start to release some bubbles and then the light goes from green to Red, I need some advise, the basket is clean

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  36. First one lasted a couple months started having problems with the selector switch and then the battery blew up in the pool leaving black marks got absolutely no customer response for almost 2 months. Finally talked them into sending me a new one since I bought a new one received the new one lasted one day, now they have I’m sure deleted me from complaining, so I called Amazon, which I bought it from along with insurance and had absolutely no help from them so I very seldom buy parts or anything from Amazon either more which I was spending thousands a month their loss

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  37. My aiper seagull pro is not working and it’s less than a year old. It is not charging.

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  38. Dial is stuck and won’t turn. Started after less than one month. Same as reported by others dozens of times on this page and in the Aiper community forum.

    This is obviously a product fault Aiper. What are you doing to rectify it?

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  39. Hello, I have just received my viper seagull pro today. It has completed on clean but missed an entire section of the pool. It also looked as if it was confused going over the same spots or just spinning its wheels on the spot while pressed to the wall for a long duration. Photo attached to show the area which it missed. Setting was floors and walls. It also only did the walls on one side of the pool.

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  40. I put seagull pro in water with cap off electrical plug now it will show charged but not work or come on

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  41. The charging plug for my Seagull Pro is stuck and won’t come out of the unit.

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  42. Its plugged and no lights showing on. Turn knobs all lights red.

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  43. Light not showing it’s charging while pluginTurn it on and light stays red and won’t move.

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  44. It goes to the bottom of the pool, tries to move in a circular pattern, then stops, the front end lifts up, repeats 3x then starts blinking red and stops.

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    • It sinks to the bottom fans com on 3x then blinks red and stops

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  45. The color of the dial light is always green. Even when it’s battery has discharged. It is inconvenient not knowing what state the battery is in.

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  46. Just finished charging my aiper seagull pro, I went to trun it on and it just keeps beeping. While charging has a green ring with the red power light. When I turn it on any option just red light and beeping???? Any help, please.

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  47. Currently my Aiper Seagull Pro is having trouble reducing buoyancy when cleaning along the bottom. This is first use after the winter and it just keeps “popping wheelies” (front end lifting up) when accelerating forward. Fans still seem to be ejecting air well enough to sink so I’m not sure what the problem is.

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  48. Bought through AMZ. Shortly after I had to return for the recall and was sent new unit end of summer. It worked great for last few weeks of summer. Now, nothing but problems this year. Works for 5 seconds then shuts off. Dial is tough to turn. What a scam of a product.

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  49. The cleaner stops moving hv to push it to move..after a while it stops again..

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  50. Charge on seagull pro don’t last more that 5 minutes.
    Only had if for less than a year.

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  51. Robot does wheel stands
    Doesn’t clean pool properly
    Then floats

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  52. First use and the front lifts up, doesn’t suck… seems completely lost and stuck in a corner of the pool… I contacted support by email who asked me to check the wheels of the robot… my old 1995 Zodiac does a better job…. in short, very disappointed… I’m going to try to retract this purchase… if possible, (less than 14 days)…

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  53. My seagull pro is fully charged. The light is green. I unplugged the power cord and turned it on to vacuum the pool. It didn’t turn on. Why?

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  54. One side of the wheels sound very squeaky when it comes up to the waterline

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  55. I turn the machine on, it sinks to the bottom and the light then blinks red. What wrong and where can I find more information on troubleshooting.
    No happy with this unit and we have had it for about 8 months

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  56. Hi

    I plugged in my seagull pro to charge and it keeps making a beeping noise. It is in off position.

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  57. My Seagull Pro will not turn on. What is the issue with this?

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  58. When my paper, Siegel pro pool cleaner is set on walls. Only, it goes down and back up the exact same spot repeatedly. It does not move to other areas in the pool.

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  59. My Seagull Pro doesn’t appear to be charging and it doesn’t turn on when I put it in the pool. The green light doesn’t appear on the knob and the red lights appear when I turn the knob, then beeps and doesn’t have any lights that show on the knobs.

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  60. It will not function in floor clean only. It shuts off….it use to work fine. Now it goes a few, shuts off, and I have to change it to floor and walls to work.???????

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  61. I just took my Seagull Pro Vac out of storage, so I could open my pool for the season.. As soon as I properly started and placed the vac into my pool, the vac just keeps turning in circles.. It’s not going across the pool anywhere at all, it just keeps cleaning in the same circle continuously.. This is only my second season with this very expensive pool vac, so I certainly should not be having ANY problems with it.. It was only used for 2 months last year, so the vac is basically brand new… Please respond to this message so I can get my pool on for the season.. I can’t do it until I can vacuum it first..

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  62. My aiper worked great last season. It was put away at the end of the season after being cleaned and when I got it out for the start of this season, charged it and tried to use it again it will not power on. It is beeping and lights up as if ready but once placed in the pool it shuts off and will not start running.

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  63. My seagull pro worked great last summer, had no issues with it. This summer noticed when I place it in my 24′ radient pool, it stays around the center of the pool, slowing down to a crawl as it approaches the wall, then stops about 3-5 feet from the edge and returns to the middle. It’s fully charged and is cleaned and dried before being charged or stored.

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Aiper Seagull Pro Issues? Need Help?

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